Cancellation, return and refund policy

At Bébé Solutions, we want every family to travel with peace of mind. The rules differ depending on whether you rent equipment for your stay or purchase equipment from our shop. Choose the section that applies to you.

Section 1

Equipment rentals

1.1Cancellation

  • 14 days or more before the rental start date: free cancellation.
  • Fewer than 14 days before the rental start date: no refund.

1.2Early return or unused equipment

Returning equipment before the scheduled end date, or not using rented equipment, does not entitle you to a refund.

1.3Exceptional circumstances

Exceptional circumstances, including force majeure, are considered individually upon request by email. No credit or refund is granted automatically.

1.4How to submit a request

Email us at aurelie.cabon@bebesolutions.store with:

  • your booking number;
  • the equipment concerned;
  • the rental start and end dates.

1.5Rental agreement

This section summarizes article 10 of the rental agreement. For all terms, please refer to the complete rental agreement made available to you when booking.

Section 2

Equipment purchases

2.1Return period and conditions

You have a commercial period of 15 days following the purchase date to request a return. To be accepted, the item must be:

  • unused and in its original condition;
  • in its original packaging;
  • accompanied by proof of purchase.

2.2Return shipping

Return shipping costs are the customer’s responsibility, except for a damaged product, for which we provide a return label.

2.3How to submit a request

Contact us at aurelie.cabon@bebesolutions.store before returning anything, with:

  • the purchase date;
  • your order number;
  • photos, if the product is damaged or defective.

Do not send the item to the manufacturer.

2.4Inspection and refund

Once we receive and inspect the item, we will email you to confirm whether the return is approved or refused. If approved, the refund is issued to the original payment method. Processing time by your financial institution may vary.

2.5Exchanges

Exchanges are available only for the same product, when the item is defective or damaged, within 15 days of purchase.

2.6Late or missing refund

First check your bank account, then contact your card issuer. If you still have not received it, email us at aurelie.cabon@bebesolutions.store.